The integration of strategic and operational management systems into a goal-driven communicable framework for organizational change

The complexity faced by today's organizations requires a comprehensive, rigorous approach to strategic planning, tracking, and assessment of goals. Though there are approaches to supporting various high-level activities associated with goals, there are no frameworks that begin with strategy and end with a mechanism for communicating goal-driven operational objectives. The missing pieces to this puzzle are the linkages between the strategy formulation, and the implementation and communication of an operational management system. These linkages between the strategic and operational systems are needed in order to provide the organization an opportunity to attain and maintain its desired competitive position. The linkages between systems are manifested in the organization's goal-setting and metric communication framework. It is proposed in this research that an operational framework is needed that embodies the organization's goals and strategies. This framework will incorporate the Goal Question Metric Approach and the Balanced Scorecard Approach as these methods are becoming widely used in industry to support high-level strategic planning and assessment. In this thesis, an executable methodology is developed that integrates industry analysis, strategy formulation for multiple organizational perspectives, goal-setting, and metric development and communication techniques. A case study is conducted in order to evaluate the effectiveness of the proposed framework.