Conflict resolution in cyberspace: The Internet as a tool for study and practice

This thesis provides an overview of current Internet use by both conflict resolution theorists and practitioners. The Internet is not viewed as a location for online mediation between parties to conflict; rather it is treated as an important tool for the development of the field as a whole. Data for qualitative analysis is gathered primarily from questionnaires and interviews with conflict resolution theorists and practitioners. Through a critical appraisal of current applications, the study highlights the potential of the Internet for communication, collaboration, strategizing and research, in relation to the conflict resolution field. It examines the effect of the Internet on the field, in particular on community building. This thesis also recommends modification of the main weaknesses of this medium, such as the poor quality of computer-mediated communication, inadequate Internet training, and lack of access to the network. This thesis will help link conflict resolution theorists and practitioners, raise awareness of conflict resolution resources and activities on the Internet, and encourage reflection on the impact of the Internet and innovative future development of cyberspace.