A study of Thai behavior when expected computer response time is exceeded

A system's response time is very important for designing an appropriate interactive system. Past research has shown that poor system response times created a decline in productivity. In 1983, Farivari and Levy tested American subjects on their patience when the expected response time was exceeded. This study attempts to determine whether or not the patience of Thai subjects is the same as or different from that of the Americans in the Farivari and Levy's experiment. After collecting data by using a random sampling technique and based on a statistical analysis, the conclusion was that the average patience displayed by Thais was not different from that of the Americans. The other factors analyzed--sex, age, and familiarity with computers--had no effect on the patience time of the Thais, but their patience was affected by the system's response time.